Deposit, excess and rental insurance in Tunisia

How the deposit works

The security deposit is held on a credit card in the main driver’s name — pre-authorisation or temporary charge depending on the supplier. Amount depends on vehicle category. Without a compliant deposit, keys may be refused. Check your available limit before travel. The deposit is not a hidden add-on to the daily rate: it is released after a proper return, subject to bank delays.

Excess: what you might still pay

The excess is your remaining share if a covered claim occurs. Even with basic insurance, damage may lead to charges up to the contractual excess. Read amounts on the vehicle page and terms. An excess-reduction option, when offered, lowers residual risk for a fee. Events outside cover can go beyond a simple excess.

Basic insurance included

T-GO rental offers include basic insurance under the supplier contract. It covers a baseline, not every situation. Keep the written detail given at pick-up. After an accident, follow the process and contact support with your booking code. Checkout total is your pre-payment reference.

Options and good habits

If excess reduction is offered, weigh its cost against rental length and how comfortable you are driving in Tunisian cities. Photograph the car at departure and return. Respect the agreed fuel level. Do not hand the wheel to an undeclared driver.

Claims and disputes

Secure the scene, call authorities if needed, document with photos, then inform assistance and T-GO support. Deposit release may be partial if fees are retained. Ask for a written breakdown. Also read the documents guide, then search on /location.

Frequently asked questions

• Is a debit card enough for the deposit?
• How long to get the deposit back?
• What is often not covered?