Frequently asked questions about car rental in Tunisia
Detailed answers on guest booking, card payment via ClickToPay, free cancellation up to 48 hours before pick-up, flight-synced airport transfers, VIP chauffeur, and rental documents in Tunisia.
- Mandatory basic insurance included
- Free cancellation up to 48 h before
- Card payment via ClickToPay
Booking
- First pick the right service: car rental, airport transfer or VIP chauffeur from the T-GO home page. Enter the place, dates and time (defaults to 10:00 if you leave it blank), then compare options priced in Tunisian dinars (TND). Check the price and terms on the vehicle or offer page, then book without creating an account: name, email and phone are enough. When you book, you receive your booking code and booking voucher by email, then an email when the agency confirms or declines the booking; the code lets you track it.
- No. You do not need to register to rent a car, book an airport transfer or a VIP chauffeur: name, email and phone are enough. Your details are used to confirm the service and reach you on the day. When you book, you receive your booking code by email: it lets you track your booking. To cancel or ask a question, contact our team with this code. With a customer account, you also find your bookings and can cancel them from your account. A promo code also works without an account, unless it is assigned to a customer account.
- Yes. In the booking funnel, the Traveller step lets you enter the details of the person who will actually use the service — transfer passenger, rental driver or VIP guest. The booking code and follow-up emails go to the email address entered at this step — or to your account’s address if you are signed in. Make sure the phone can be reached on arrival (especially for airport transfers) and that the name matches the documents shown at pick-up. You can book from abroad for a relative travelling in Tunisia.
Payment
- We accept Visa, Mastercard and CB cards via ClickToPay: your card details never pass through T-GO. Amounts are shown and charged in TND; the amount charged is the one on the ClickToPay payment page, which you confirm. Other methods (bank transfer, balance in cash) depend on the product and the conditions shown when you book. For a transfer, your booking is validated once the transfer is checked; put your booking code in the reference. If unsure, contact our team before confirming.
- Card payment goes through ClickToPay: your card details never pass through T-GO, which does not store them. When you book, you receive your booking code and booking voucher by email. For any issue on a statement, contact our team with your booking code, the date and the amount.
- Your card is charged when you pay online via ClickToPay. If payment fails or you leave the page before paying, nothing is taken for that attempt. The amount charged is the one shown on the ClickToPay payment page, which you confirm; it is calculated when your booking is saved. If you pay by bank transfer, nothing is charged to your card. Keep the email with your booking code and booking voucher until the service ends.
Cancellation
- Yes. Free cancellation, refunded up to 48 hours before pick-up, for car rental, airport transfers and VIP chauffeur bookings. After that, fees may apply. To cancel: from your account, or with our team using your booking code. Cancel as soon as your plans change, especially in high season or for a flight-linked transfer.
- The deadline is counted from the pick-up time on your booking: vehicle pick-up, transfer time or start of VIP hire. Up to 48 hours before that time, cancellation is free and refunded; after that, fees may apply. Example: pick-up on Saturday at 10:00, free cancellation until Thursday at 10:00. For a cancelled flight or force majeure, contact our team with your booking code.
- No, if you cancel at least 48 hours before pick-up: cancellation is then free and refunded. Less than 48 hours before, fees may apply. The same rule applies to car rental, airport transfers and VIP chauffeur bookings. Read the summary and terms before paying, especially for airport round trips or long rentals.
Airport transfer
- When booking an airport transfer, enter your flight number (e.g. TU 1234). We use it to follow published schedules and adjust pick-up if arrival changes. The driver is informed of the new estimated time; you usually do not need to call for a typical delay as long as the flight stays identifiable. An exact number and a reachable phone after landing remain essential. Without a flight number, pick-up follows the time you entered manually, with no automatic adjustment.
- If you entered a flight number, tracking adapts to the new schedule: the driver adjusts arrival at no extra cost for a usual flight delay, within included waiting time (up to 60 minutes after landing under the terms). Keep your phone on after arrival and follow meeting-point instructions. For major postponements, cancellations or airport changes, contact support immediately with your booking code to reorganise the trip.
- Yes. On the Airport transfer page, choose Round trip: the flat rate covers both legs (airport ↔ destination) at the price shown for that option. Enter arrival and return times, plus the flight number when known. The round-trip total is shown in the summary before payment: check it. If only the return changes, contact our team with your booking code rather than creating two inconsistent bookings.
VIP
- T-GO VIP pairs a professional driver with a premium vehicle for hourly hire, business transfer or events. Comfort and discretion are core; extras (drinks, meet & greet) depend on the package shown. Pricing is hourly in bands (1–2h, 3–6h, 7–12h): longer hire lowers the effective hourly rate. Check the total for the selected duration in the summary before paying; the amount charged is the one on the ClickToPay payment page. VIP may temporarily show as coming soon.
- VIP price depends on booked duration, split into bands: 1–2 hours, 3–6 hours and 7–12 hours. Each band has its own rate. When you change the duration, the displayed estimate updates; check the total in the summary before paying; the amount charged is the one on the ClickToPay payment page. It is not a per-kilometre rental: hire covers the driver’s time for the selected service. Always check the TND total before paying.
- Yes. Select Chauffeur hire as the VIP service type: the driver stays with you for the whole booked duration under the displayed conditions. It suits business days, events or multiple stops. State the pick-up place clearly and a reachable contact. For a one-off airport ride, the fixed-rate airport transfer is often a better fit than a long hire.
Rental & documents
- The deposit amount depends on the vehicle and is shown before you book. You can pay it online after booking, from your booking details or the tracking page (booking code and email): it is then charged by card via ClickToPay. Otherwise it is settled at pick-up: pre-authorisation on any bank card (credit or debit) at a payment terminal, or cash. The deposit covers possible damage, excesses or missing items under the contract. Its refund follows the agency’s contract. Bring a way to pay the deposit: without a compliant deposit, keys may be refused.
- A valid driving licence held for at least two years is required for every driver on the contract. Foreign visitors must present a recognised licence or an international permit according to nationality, plus a valid ID or passport. Documents must be physical and readable on the day. If a second driver is planned, prepare their papers when booking. If unsure about licence recognition, contact support before you travel.
- The minimum age is 21, with a licence held for at least two years. Some categories (premium, vans) may require a higher age or longer licence history: those rules appear in the rental conditions. The main driver must match the card used for the deposit. Extra drivers, if allowed, must meet the same criteria. Plan document checks early to avoid refusal at hand-over.
- Basic insurance is mandatory in Tunisia, so it is always included in the agency contract. Excess and exclusions (glass, tyres, rims, underbody) depend on the agency contract: read them before you leave. Excess-reduction options may exist depending on the agency. After an incident, follow the stated process (report, photos) and contact our team with your booking code. The rental contract remains the reference.
- Unless your contract says otherwise, return the car with the same fuel level as at pick-up (often full-to-full). A shortfall may be charged for missing fuel plus service fees. Check the level together at departure and keep a dashboard photo. During the rental, use any station you like; keep receipts if a dispute arises. Electric or hybrid cars, if offered, follow the specific hand-over instructions.